Terms of service

Terms of service

Last update on (10/30/2020)

The website www.organd.com (“the site”) is owned and operated by the ORGAND Corporation / Sole Proprietorship Company (referred to as “ORGAND” “we” and “our own”, Or “us”) as a service for you (“the service”) and the aim is to allow the site users to browse and / or order products or other goods or services (“products”). As a user of this website (referred to as “you / your”), You acknowledge that your use of this website for any reason, Including conducting transactions (“use / use”) subject to the terms and conditions mentioned below, Which includes without limitation, Active links to other related sections such as the Privacy Policy, Homepage , Delivery and installation, Retrieval and so on (referred to collectively as “conditions”). In addition, You may find other helpful information in the frequently asked questions section.

We strongly recommend that you read these terms carefully before using www.organd.com, And read the “Privacy Policy” regarding your personal information.

  1. Public
  2. The account and user registered with the site
  3. Ordering process
  4. paying off
  5. Delivery of products
  6. Discount coupons
  7. The policy of canceling orders and returning products and services
  8. Intellectual property
  9. Contact us
  10. Warranty terms and conditions
  11. Liability and compensation

(1) Public

We reserve the right to change these terms and conditions at any time. Any of these changes will be deemed effective on the day they are posted on www.organd.com (see date at the top of the page). You should therefore read the terms every time you use www.organd.com. And by accessing www.organd.com, Register an account or use the services provided by ORGAND, You agree to abide by the terms. In the event that you do not agree to all or some of the terms, You should stop using www.organd.com.

(2) The account and user registered with the site

1.2. In order to access certain functions of the Service, Including the ability to purchase products and services, You must register and create an account at www.organd.com, Include the password (“account”). Note that any account that is registered is a personal account that is exclusive to you and is not transferable to any third party.

2.2. If you register and create an account, You become a “registered user”. To become a registered user, Provide correct and accurate information (including name, And email address, And any other details) as required during the account creation process.

3.2. By registering and using www.organd.com, You warrant that the information provided by you in the course of the registration process is correct and accurate and that you undertake to ensure that this information is updated in a manner that keeps it correct. And you are responsible for maintaining the confidentiality of your account, You agree to accept responsibility for all activities that occur under your account

4.2. In case you have any concerns about your account, Or if you become aware of any misuse of your account, you must inform us immediately and contact us.

(3) The ordering process

1.3. As a registered user, You can order and purchase products through the service. If an amount has to be paid for a product you have ordered, You have to pay the full amount for this product as shown during the ordering process, Including shipping costs and other fees that may apply to this order. You can see the payment and delivery terms below, Or, you can view how to buy from our store. All applications you complete on www.organd.com are subject to acceptance under these terms.

2.3. We use the following terms in our emails. Request pending, Processing order, And the completed system, Request received, And the order canceled.

3.3. The “order confirmation” is the stage that determines the final details of your order. after this, We will send you an email confirming the transaction detailing the products you ordered. Please note that this email is not for order confirmation or order acceptance by us.

3.4. After accepting your application, And the completion of the entire payment process through one of the payment methods announced on the site, thus completing the contract between us and you after accepting the request by delivering what you requested, Unless we notify you that your request has been rejected or unless you cancel the order.

3.5. You have the ability to cancel your order, By logging into your account -> requests or creating a support ticket. The order status must be on hold or pending payment to accept order cancellation. For more details, please see Section 8. Returns and cancellation orders.

3.6. If your order status is “on hold” pending payment, You will likely be informed by email of the payment to complete your order. You must pay for your order in full within 14 (fourteen) days of placing the order. We reserve the right to cancel your order without referring to and notifying you. You can notify our sales team if you wish to extend the waiting period for payment or request a special discount by calling us.

3.7. If you place more than 3 purchase requisitions or create many orders at once and don’t pay for them, You will be classified as a Spam customer and your account will be banned without any notification. To remove the ban on your account, you need to contact the Support Team and explain the reasons for using the purchase system in this way. In the event that the terms and conditions are violated again, your account will be banned forever and we may have to block your IP as well.

3.8. There may be price errors appearing on www.organd.com or during the ordering process from time to time. There may also be transmission errors that may lead to an interruption of the purchase process. ORGAND will make every effort to try to solve any problems that may arise as a result of such errors. And your turn comes to agree to cooperate with ORGAND in solving such matters, You agree that the company shall have complete freedom to act and to determine the appropriate decision in such cases.

(4) Payment

1.4. We offer registered users multiple options to pay for products or services that have been ordered and you can check out the different payment methods. One of the payment methods must be selected when executing your order or payment.

2.4. Payment can be made through various payment methods at www.organd.com. Check payment methods.

3.4. All prices mentioned are in U.S. dollar (USD) and include taxes (if any) at current applicable rates, but excludes delivery charges. Unless expressly stated otherwise.

4.4. You can pay from your credit or debit card (“the card”) through the electronic payment gateway provided by 2CheckOut and sponsored by the National Bank of Egypt (NBE) and Credit Agricole Egypt (CA).

5.4. We will not ask you through our website www.organd.com, our sales and support team and through emails to provide us with any information about your credit or debit card details. It is your responsibility to protect your credit or debit card information.

6.4. The site is fully secured by Google reCAPTCHA and all data is encrypted with SSL and HTTPS security certification, All insurance and protection procedures are through Cloudflare.

7.4. To ensure that your card is not used without your consent, If you choose a debit or credit card as your preferred payment method, You will be directed to the custom payment form provided 2CheckOut, and sponsored by the National Bank of Egypt (NBE) and Credit Agricole Egypt (CA). You will be asked to enter your card information (such as card number, expiration date, and password).

8.4. We may verify the correctness of your name, address and other personal information that you provided during the ordering process, using appropriate databases by other parties. By your acceptance of these terms, You agree to perform such checks. The personal information you have provided to the registered credit reference agency (2CheckOut, National Bank of Egypt and Credit Agricole Egypt for MasterCard and Visa payment procedures) can be disclosed, Which may keep a record of that information. Please note that this is only done to confirm your identity and that your credit rating will not be affected. All information you have provided to us will be handled securely and in full compliance with applicable law.

9.4. Responsibility for verifying customers, credit card data and other payment cards, verifying the correctness of the debit process from the card and completing the transaction rests on the used payment gateway and / or the bank that issued this card. ORGAND does not bear any responsibility for any losses or damages resulting from fraudulent transactions that occur due to cyber attacks or theft on the payment gateway or the bank that issued this card or theft of the customer’s credit card data, personal identification number, password verification details or Any other details that allow the purchase through the payment gateway by persons of malicious intent or persons who own the card illegally.

10.4. The price you pay for the products or services you ordered is the price displayed on www.organd.com at the time your order was received, With some exceptions. Although we ensure that all product prices are accurately mentioned, It may cause some errors. If we discover that there is an error in the pricing of the products you ordered, We will inform you as soon as possible, We will give you the option to reconfirm your order at the correct price or cancel this order. If we are unable to contact you, We will treat the request as canceled. If you cancel the order and you have already paid for the products, you will receive a full refund.

11.4. Please note that we do not accept payment by check, gift voucher or discount voucher instead of cash or credit or direct debit card payment.

12.4. Payment Fee: Starting from November 2020, all fees have been canceled, and our valued customers will not be charged with any additional fees as payment fees.

13.4. To speed up the process of sending products or services in the event of payment or direct transfer to our bank account or through Vodafone Cash service, You can send a copy of the payment receipt by creating a support ticket through your account or by sending an email to “Support”. Please indicate your order number in case of e-mailing.

(5) Product delivery

1.5. Upon receipt of the value of the products or services in full, we will deliver your order to the delivery address or e-mail address that you entered during the payment process. If you require assistance, please contact us.

2.5. We will send you an email notification to inform you that the order is complete. If you have purchased software licenses, you will receive another email with the license details within 10 minutes.

3.5. You can view the invoice for your order or print it through your account – > my purchases. You can request a printed invoice by creating a support ticket.

4.5. The risk of loss or damage and ownership of the products and services that you have ordered on the website www.organd.com passes to you as soon as you receive the products at the address mentioned or the email registered with your request, Or on the date of our first delivery attempt, Provided that we have received the full price of the products.

(6) Discount coupons

As part of our promotional campaigns for products and services, We may issue discount coupons to registered users from time to time so that registered users are entitled to claim them according to the following conditions:

1.6. All coupons we distribute, If any, It is claimed only through the website “www.organd.com” unless we state otherwise.

2.6. Discount coupons are valid for use during the promotion periods during which they were issued.

3.6. Discount coupons are valid from the date they were issued until the expiration date indicated on them.

4.6. In the event that discount coupons are used for online purchases, It must be used before completing the payment.

5.6. The same coupon may not be used twice, partially used, or used to maintain a balance in the customer’s account with us. Unless we mentioned otherwise.

6.6. One discount coupon can be used for every purchase order or online purchase. More than one product can be purchased with one discount coupon. Unless we mentioned otherwise.

7.6. Coupons can be used in all countries of the world; Unless we mentioned otherwise.

8.6. We reserve the right to exclude the use of discount coupons on specific offers on the website from time to time without the need for prior notice.

(7) The policy of canceling orders and returning products and services

We are committed to selling quality products and services that we hope you enjoy. However we also know that for one reason or another, there may be a time when you may need to exchange or return something that you have purchased. Please be sure to carefully inspect your product upon delivery before use.

1.7. The products that are being purchased, It can be returned or exchanged within fourteen (14) days from the date of purchase, subject to the stipulated conditions (not applicable to software products). We recommend that you keep the delivery receipt and the invoice copy of your order.

2.7. We accept to return or exchange purchased items, Only if it’s in good shape, Sellable and marketable. If the purchased products – due to their nature or the way they are packaged or packaged – cannot be repositioned at all as they were on the date of purchase or can never be offered for sale to the general public, We may have the right to refuse to return or exchange them unless there is a manufacturing defect that was not apparent to you at the time of purchase and unless such defect was notified and accepted.

3.7. Products can be exchanged or returned if they have a manufacturing defect that is not apparent at the time of purchase, or is not original or forged. It should be noted that we do not charge any additional fees for returning or exchanging products.

4.7. For software licenses, The policy of returning and replacing licenses and refunding money has been misused by some customers, and therefore we have the right not to replace or retrieve all software licenses due to the nature of these products, as when the customer receives the program’s license, it cannot be resold again. It cannot be demonstrated that the customer has used this license. Money is accepted only in the following cases:

(A) That the retail software / software license is different from the product you paid for.

(B) The software / software license is not original / forged or problematic.

(C) You cancel your order, Where it is required that the status of the request be pending payment or in progress and the request has not been completed.

5.7. Website design services, hosting services, domain reservation services, and PowerPoint presentation design services: Apply all the terms and conditions mentioned here in addition to the conditions on the page of each product and the terms of the contract with each customer, And all conditions are taken into consideration as these conditions are indivisible and considered complementary to some of them.

6.7. In the absence of the same product / service, You can choose another by paying the difference. The same warranty will last for the new product.

We reserve the right not to accept the return or exchange of products if sold during special offers and / or discounts.

7.7. You have the right to cancel your order at any time, as it is required that the status of the request is pending payment or in progress and the order has not been completed. And in the event of paying the value of the products and services, the full value will be refunded (fees, if any, will be deducted from the amount required for refund). Taking into account the return policy mentioned here in addition to the conditions in each product.

8.7. The full value of the product will be returned to your eWallet, and you can purchase through it again or make a cash withdrawal request by creating a support ticket, the withdrawal process and a cash refund that takes place within 5 (five) days to 45 (forty-five) days, and the amount is transferred Complete.

9.7. Transfer fees or shipping charges, if any, are deducted from the required refund amount.

(8) Intellectual property

1.8. By using our website, you acknowledge and agree that all copyrights, trademarks and other intellectual property rights in all materials and / or content available on www.organd.com are the permanent property of us or our licensors. You are permitted to use these materials and / or content only as authorized by us or our licensors.

2.8. All product names, trade names, service names, logos or pictorial marks distinguished in their form or writing, Or other than the surrounding text (for example, Use of special characters), (Collectively “Marks”) are trademarks owned by or licensed to ORGAND, Or not stated otherwise. All bookmarks located on www.organd.com. Protected according to the laws of the Arab Republic of Egypt. It is not permitted to use any of these marks without the prior written consent of ORGAND. Except in the case of specifying the products or services that originate organd.

3.8. By using our website, you acknowledge and agree that all materials and content contained on www.organd.com are available only for personal, non-commercial use. You also acknowledge that you are only downloading for the purpose of using this website. You also acknowledge that any other use of the materials and content on www.organd.com is strictly prohibited and that you agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, exploit commercially or create derivative works from these. Articles and content.

4.8. The site may provide an opportunity for registered users to write their opinions and comments, Their questions and suggestions, Or other information (“User Content”) on www.organd.com. Therefore, by giving any of the above, you guarantee that any user content that you submit to www.organd.com is original of your own (and does not infringe on the copyrights of others), Accordingly, you grant ORGAND a permanent and irrevocable license. Non-exclusive and free of intellectual property rights to use such content, Without having to turn to you, You waive any moral rights in such user content. You also agree that you will not post any content that is contrary to public morals or contains defamation or insults. Or violates copyrights, Or it violates public morals or is against the law.

5.8. Organd – one person company has the right, but not the obligation to monitor, modify or remove any activity or user content, And bear no responsibility, It does not bear any legal consequences for any user content that has been published by you, whether it is yours or content published by any third party.

(9) Contact us

If you have any comments or inquiries regarding our terms and / or our privacy policy, You can contact us or create a support ticket.

(10) Terms and conditions of the guarantee

1.10. All products and services purchased from www.organd.com will be guaranteed in accordance with the terms and conditions mentioned here and the terms mentioned on the page of each product or service in addition to the contracts concluded with each customer.

2.10. Software licenses guarantee: There is no guarantee for software licenses due to the nature of the product and according to what is mentioned in Clause (7).

3.10. We shall not be responsible for any misuse or unlawful use by you or any of your customers, including resale or export to countries subject to embargoes for any of the products, spare parts or technical documents related to them. Notwithstanding the foregoing, You / the customer agree that the products purchased from the site will not be used for activities related to the design, development, production or use of nuclear weapons or weapons of mass destruction. You / the customer agree not to sell, rent or transfer the product to end-users who participate in these activities, You will be responsible for any such activity. It assumes no responsibility or provide any support or warranty service in relation to products that have been exported or used in violation of this condition.

4.10. We are not responsible for the loss of any personal data, confidential numbers or license data for products and services. The customer is fully responsible for protecting this data from the access of irresponsible persons, theft, piracy, or any other method not mentioned.

11. Liability and compensation

1.11. Organd It does not guarantee that the website or any services or products available through it will remain uninterrupted or error-free. There may be a delay, Or omission or interruption, And / or inaccuracies in the materials or services available through www.organd.com.

2.11. ORGAND makes no guarantees about accuracy, completeness, or Suitable time, reliability, Or not to infringe on any content on www.organd.com or the services available through it.

3.11. Although ORGAND takes reasonable steps to prevent viruses and other electronic codes from entering www.organd.com, We do not express or guarantee that the website, service, products or materials that may be available through ORGAND are free of these damaging factors. ORGAND is not liable for any damages or damage attributable to these factors or arising directly or indirectly from these factors.

4.11. Under no circumstances should ORGAND be held responsible by you or any third party for any direct losses. Indirect, Private or dependent, Or damages of any kind (including, for example, Loss of profits or business interruption, Loss of programs or other data on your information system), Even if organd is reported, Or he should have known of the possibility of such damages arising out of or related to:

(A) Your use of or reliance on www.organd.com, Any information, links or content contained therein, Or services otherwise listed or made available to you through www.organd.com

(B) Providing information, Personal or non-character for ORGAND.

(C) Provision of services by organd,

(D) Acts or negligence on the part of organd or organd agents, Or employees.

5.11. ORGAND disclaims and excludes all warranties and representations, express, Implied or statutory to the fullest extent permitted by law, Regarding the website or services provided by ORGAND, Or in relation to currency, Accuracy or completeness of the information provided by ORGAND, Including the implied guarantees of ability to trade and sell or suitability for a specific purpose and not to infringe on trademarks, patents or other intellectual property rights. The site is comprehensive, Without limitation, The content, information and links contained therein, “As is” without any guarantees that it will be uninterrupted or error-free. And by entering the site, you acknowledge that your use is at your sole risk.

6.11. Despite anything inconsistent with this, the total liability of ORGAND (whether in tort, contractual or otherwise) for any of the losses or damages that may occur to you as a result of your use of the site, It is limited to an amount equal to the amount paid or payable by you for the product or products in the context of a single accident or series of accidents attributable to the same cause.

7.11. We will take all reasonable precautions to keep your order details and payment safe, But unless we are negligent, We cannot be held responsible for any losses resulting from unauthorized access to the information you have provided. If you use www.organd.com, You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Www.organd.com is not intended to sell products to children. But only for adults who can purchase by using a bank card or other permitted payment method. If you are under 21 years of age, you can use www.organd.com only with the permission and participation of a parent or guardian.

8.11. Organd reserves the right to refuse service, Termination of accounts or removal or drafting of content, Or cancel orders at its absolute discretion.

9.11. By using www.organd.com or the Service, you agree to, As permitted by law, To indemnify ORGAND, its directors, officers, and employees, And its affiliates, agents, contractors, and clients, And its licensors and protect it from harm in relation to any claims arising from your breach of these terms or your use of www.organd.com or the products or your breach of the applicable law in the place from which you access www.organd.com, Or any action taken by ORGAND as part of its investigation into what is suspected of violating this agreement or as a result of its conclusion or decision that the violation of what happened to this agreement.